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Tools, limits and free, confidential help
Responsible Gambling
A short guide to the safer gambling tools at Lottoland UK and the free organisations that can help. Operated by EU Lotto Limited under UKGC licence 000-038991-R-319408-020. The brand's own pages on lottoland.co.uk hold the full details.
Depositlimits
24h-1 monthtime-out
6 months-5 yearsself-exclusion
24/7live chat
Lottoland UK Limits and Break Periods
What you can set up today
Strictly 18+
UKGC account: 38991
Operator: EU Lotto Limited
The figures below are the ones Lottoland UK publishes for its tools, plus the GAMSTOP options for comparison. Check the live settings in your account for the exact choices offered.
| Limit Type | Period Options | How Changes Apply |
|---|---|---|
| Deposit Limit | Chosen in your account | A decrease applies immediately; an increase takes effect after 24 hours. |
| Reality Check Interval | Set by you | A reminder only: it does not stop play, so decide in advance what you will do when it appears. |
| Time-Out | 24 hours / 1 week / 1 month | A short pause for when you want to step back without closing the account. |
| Self-Exclusion | From 6 months up to 5 years | Covers your Lottoland account only; add GAMSTOP to cover other UK sites. |
| GAMSTOP Registration | 6 months / 1 year / 5 years | Blocks every UKGC-licensed site, not just Lottoland UK. |
Swipe the table sideways on a phone to see every column.
Protecting Under-18s
Lottoland UK is for adults aged 18 and over. Identity checks (KYC) are completed before a payout, and the brand's own terms set out what happens to an account opened by someone under age. If children or teenagers use your devices, the three habits below make the biggest difference.
Use Filtering Software
Free tools such as BetBlocker block gambling sites on a child's phone, tablet or laptop.
Protect Your Cards
Never let a minor know your card or Apple Pay details, and check your statements for transactions you do not recognise.
Time-Out and Self-Exclusion
Time-Out (Short Break)
- Choose 24 hours, 1 week or 1 month.
- Your account stays open; you just pause playing.
- Good after a bad session or when you are playing more than you meant to.
- Ask the 24/7 chat if you need help finding it.
Self-Exclusion (6 months - 5 years)
- You pick a period from 6 months up to 5 years.
- Meant for when a break is not enough and you want the account closed to you.
- Do not open a new account during the period; that defeats the point.
- For UK-wide blocking across all sites, also use GAMSTOP.
Warning Signs to Watch For
- Step 1
Step 1
Spending more time or money on gambling than you planned.
- Step 2
Step 2
Chasing losses by depositing again to "win it back".
- Step 3
Step 3
Borrowing money or selling possessions to fund play.
- Step 4
Step 4
Hiding the amount or frequency of gambling from family or friends.
- Step 5
Step 5
Feeling restless, anxious or irritable when you're not gambling.
- Step 6
Step 6
Gambling affecting your work, study, sleep or relationships.
If two or more of the above feel familiar, please use a Time-Out, set a lower deposit limit, or contact GamCare or BeGambleAware. Their help is free and confidential, and the Lottoland chat is open 24/7 if you want to ask about the tools.
Safer Gambling at Lottoland UK: What You Can Set Up
Lottoland UK is run by EU Lotto Limited, a Gibraltar company (no. 109514) that holds a UK Gambling Commission remote licence (000-038991-R-319408-020, account 38991) for casino, betting and bingo. Playing with Lottoland should stay an entertainment choice, and the account tools below are there so you can cap deposits, track your time, take a break or step away completely. This page summarises them; the brand's own safer gambling pages on lottoland.co.uk are the official source.
Accounts are for adults aged 18 and over. If you are worried about your own play or someone else's, you can ask the Lottoland chat (open 24/7) to point you to the right tool, or go straight to GamCare, BeGambleAware or GAMSTOP for free, confidential help. Contact details are further down this page.
Responsible Gambling Tools at Lottoland casino
The tools below are managed from your Lottoland account. If you cannot find one, ask the 24/7 chat or search the Help Centre at help.lottoland.co.uk. Lowering a deposit limit applies straight away; raising one only takes effect after 24 hours.
| Tool | What It Does | Where to Enable |
|---|---|---|
| Deposit Limit | Caps how much you can deposit over a set period. Lowering it is immediate, raising it waits 24 hours. | Lottoland account, safer gambling settings |
| Reality Check | A pop-up reminder of how long you have been playing, so you can carry on or stop. | Lottoland account, safer gambling settings |
| Time-Out | A short voluntary break from your account: 24 hours, 1 week or 1 month. | Lottoland account, safer gambling settings |
| Self-Exclusion | A longer break: access is closed for a fixed period from 6 months up to 5 years. | Lottoland account, safer gambling settings, or ask the chat |
| GAMSTOP | Free national scheme that blocks you from every UKGC-licensed gambling site, Lottoland UK included, for the period you choose. | Register at gamstop.co.uk |
| 24/7 Chat | Lottoland's chat runs around the clock and can explain any of the tools above. | Chat button on lottoland.co.uk, or the Help Centre |
Swipe the table sideways on a phone to see every column.
External Help and Support Organisations
These organisations are independent of Lottoland UK. Their advice and tools are free and confidential. GamCare's helpline is 0808 8020 133.
GamCare
What It Provides: Free counselling, live chat and the National Gambling Helpline (0808 8020 133) for anyone affected by gambling.
Contact: gamcare.org.uk
GAMSTOP
What It Provides: National self-exclusion scheme covering UKGC-licensed online operators, Lottoland UK included. Free to join.
Contact: gamstop.co.uk
BeGambleAware
What It Provides: Independent charity offering advice, guidance and links to treatment and support.
Contact: begambleaware.org
Gamblers Anonymous UK
What It Provides: Fellowship of people supporting each other to stop gambling, with meetings in person and online.
Contact: gamblersanonymous.org.uk
Take Time to Think
What It Provides: A prompt to pause and check how much time and money you are putting into gambling.
Contact: Search the campaign name, or ask the Lottoland chat
Stay in Control
Set a limit, take a break, or talk to someone who can help. The tools sit in your Lottoland account and the chat is open 24/7.
Talk to GamCare
Register with GAMSTOP
Lottoland UK Responsible Gambling FAQ
How do I set a deposit limit at Lottoland UK?
Deposit limits are set from your Lottoland account, and the 24/7 chat can point you to the right screen. Lowering a limit takes effect immediately; raising one only takes effect after 24 hours.
What is GAMSTOP and how does it work?
GAMSTOP is the free national self-exclusion scheme that blocks you from UKGC-licensed gambling sites, Lottoland UK included, for 6 months, 1 year or 5 years. Register once at gamstop.co.uk and it applies across every operator licensed in Great Britain.
What are reality checks at Lottoland UK?
A reality check is a pop-up reminder of how long you have been playing. It does not stop play: it gives you a moment to decide whether to continue. Ask the Lottoland chat or check the Help Centre for where to set it.
Where can I get free, confidential help?
GamCare offers free, confidential support on 0808 8020 133 and online at gamcare.org.uk. BeGambleAware (begambleaware.org), Gamblers Anonymous UK and the Take Time to Think campaign are also free. Lottoland's own chat runs 24/7 for questions about the tools.
Is age verification mandatory?
Yes. You must be 18 or over to play at Lottoland UK. EU Lotto Limited holds UKGC licence 000-038991-R-319408-020 and runs identity checks before paying out. Full rules for underage accounts are in the brand's terms on lottoland.co.uk.
What are the warning signs of problem gambling?
Common signs include chasing losses, gambling with money you cannot afford to lose, hiding play from family, and feeling restless or anxious when not gambling. If two or more of these feel familiar, take a Time-Out, lower your deposit limit or contact GamCare on 0808 8020 133.
What to do next
Ready to Set Your Limits?
Deposit limits, reality checks, a time-out or full self-exclusion are all in your account settings, and GamCare is on 0808 8020 133 around the clock. When you are ready to play within your limits, you can open your Lottoland account
18+. Gambling should stay fun - never chase losses.
- Limits drop instantly
- GAMSTOP covers every UK site
- Live chat is open 24/7