Terms & Conditions
A plain-English summary of the official Lottoland Casino UK Terms & Conditions. This is an informational overview, not the binding legal document.
T&C Quick Navigation
Who You Are Contracting With
When you register or place a bet at Lottoland Casino UK, your contract is with EU Lotto Limited, a company based in Gibraltar that trades as Lottoland.co.uk. EU Lotto holds two separate licences for British customers and the rest of the world: the Gambling Commission of Great Britain authorises remote betting, bingo and casino activity under operating licence number 38991, and the Government of Gibraltar issues a parallel licence (RGL 066 for betting and RGL 085 for casino) under the Gibraltar Gambling Act 2005.
The Terms & Conditions you accept at sign-up cover everything from how the account works to how disputes are resolved. The summary below pulls out the clauses players ask about most often: age and identity checks, bonus mechanics, dormant accounts, payouts, and which courts handle complaints. For anything not listed here, refer to the full document on the operator's website.
Key T&C Sections at a Glance
Each row maps a clause in the official document to its practical meaning and the consequence for the player.
| T&C Section | What It Says (in plain English) | Consequence for the Player |
|---|---|---|
| Age & Eligibility | You must be at least 18 (or older if local law requires) to register and bet. | Underage accounts are voided; underage gambling is a criminal offence in the UK. |
| Account Verification | Membership is subject to identity and account verification at sign-up and on request. | Account may be suspended until proof of ID, address or source of funds is provided. |
| Bonus Terms | Each promotion has its own wagering, max-bet and expiry rules attached at the offer page. | Breach of bonus rules can void the bonus and any winnings derived from it. |
| Dormant Accounts | GB customers are subject to a £5/month dormancy fee, capped at six months, after a period of inactivity. | Lottoland will first attempt to return the balance before applying any fee. |
| Withdrawals | Funds are returned to the original deposit method where possible; verification must be complete. | First withdrawal can be delayed if KYC documents are still outstanding. |
| Governing Law | The Terms are governed by the laws of Gibraltar; transactions are deemed to take place there. | GB residents may still bring claims in the English courts or their local court. |
| Complaints | Send first to [email protected]; if unresolved, escalate to IBAS (GB) or the Gibraltar Gambling Commissioner. | Independent dispute resolution is free for the player. |
Bonus Terms - Common Parameters
Lottoland publishes individual T&C pages for every active promotion, but the parameter set is consistent. The values below are taken from current Lottoland.co.uk offer pages and serve as a reference; the figure attached to your specific bonus is the one that applies.
| Parameter | Typical Value on Lottoland UK | Notes |
|---|---|---|
| Wagering requirement (slots) | 3x bonus amount | e.g. "Deposit £100, get £20 bonus" - £20 must be wagered 3x on slots before withdrawal. |
| Wagering requirement (casino offer) | 25x within 7 days | Used for the "Deposit £20 play with £40" style welcome offers. |
| Wagering requirement (bingo) | 4x bonus amount | Bingo bonuses must be wagered on bingo tickets; some side games may not contribute. |
| Maximum bet during bonus | Capped per offer (often £5-£10 per spin) | Exceeding the cap can void the bonus and the related winnings. |
| Bonus expiry | 7 days (typical) | Bonus and any winnings from it are forfeited if wagering is incomplete by the deadline. |
| Eligible games | Specified per promotion | Live casino and certain table games may contribute 0% to wagering. |
| Minimum qualifying deposit | From £5 | Some welcome offers require £20+ to unlock the full bonus. |
| One-bonus-at-a-time rule | Yes | A new bonus cannot usually be claimed while another is still in active wagering. |
Source: Lottoland.co.uk active promotion pages (e.g. Deposit £20 play with £40, Deposit £100 Get £20 Bonus on Slots, Deposit £5 & Get a £15 Bonus).
KYC & AML Requirements
As a UKGC-licensed operator, Lottoland Casino UK is required to run identity, age and source-of-funds checks on every customer. The table below maps each requirement to the regulatory basis behind it.
| Requirement | What Lottoland Asks For | Regulatory Basis |
|---|---|---|
| Age verification (18+) | Date of birth check at registration; document re-check if any flag is raised. | UKGC Licence Conditions and Codes of Practice (LCCP), age verification rules. |
| Identity (KYC) | Government-issued photo ID (passport, driving licence) and a recent proof of address. | UK Money Laundering Regulations 2017; UKGC customer due diligence requirements. |
| Source of funds (SoF) | Payslips, bank statements or similar when deposit volume triggers an enhanced check. | Anti-Money-Laundering (AML) duties under MLR 2017 and the Proceeds of Crime Act 2002. |
| Politically Exposed Persons (PEP) | Screening at sign-up and on an ongoing basis. | MLR 2017 enhanced due diligence for PEPs. |
| Self-exclusion / GAMSTOP | Automatic block on accounts registered with GAMSTOP; in-product self-exclusion tools. | UKGC LCCP, Social Responsibility Code Provision 3.5. |
| Affordability checks | Soft credit-style checks on higher-spending customers. | UKGC customer interaction guidance (2022 onwards). |
| Record keeping | Transaction and verification records retained for the required statutory period. | MLR 2017 record-keeping rules. |
Account, Dormancy & Withdrawals
A short reference for the rules that apply to your balance once it sits in the account.
| Topic | Rule on Lottoland UK |
|---|---|
| One account per person | Duplicate accounts can be closed and balances forfeited. |
| Account closure | Players may close their account at any time; Lottoland reserves the right to close accounts in line with its T&C. |
| Dormant account fee (GB) | £5 per month, capped at six months. Lottoland first attempts to repay the balance. |
| Dormant account fee (non-GB) | EUR 5 per month after a defined inactivity period (typically 1+ year inactive). |
| Withdrawal route | Funds returned to the original deposit method where possible. |
| Verification before withdrawal | KYC documents must be on file before funds can leave the account. |
| Currency & tax | UK gambling winnings are not taxable for the player (HMRC); winnings are settled in the account currency. |
Complaints, Dispute Resolution & Governing Law
Step 1 - Contact Lottoland. Email [email protected] with the account email, a clear description and any reference numbers. Most issues are resolved at this stage.
Step 2 (GB residents) - IBAS. If a deadlock letter is issued, escalate the dispute to the Independent Betting Adjudication Service via ibas-uk.com or 0207 347 5883. IBAS is the UKGC-approved ADR provider and the service is free for the player.
Step 2 (non-GB residents) - Gibraltar. Disputes can be escalated to the Gibraltar Gambling Commissioner.
Governing law. The Terms & Conditions are governed by the laws of Gibraltar; transactions are deemed to be concluded in Gibraltar. GB residents retain the right to bring proceedings in the courts of England and Wales or in their local court.
Regulator. Lottoland Casino UK is regulated by the Gambling Commission of Great Britain (operating licence 38991). Information on the operator is available on the public UKGC register.
Terms & Conditions FAQ
Who is eligible to open an account?
You must be at least 18 years old and a resident of Great Britain (England, Scotland or Wales) to open and use a Lottoland UK account on lottoland.co.uk. Each player is limited to one account, and identity, age and address checks are completed by EU Lotto Ltd before play is enabled.
Which payment methods are accepted?
Lottoland UK accepts UK debit cards (Visa, Mastercard), PayPal, Apple Pay, Google Pay and Paysafecard for deposits. Credit-card deposits are prohibited under UKGC rules, and only methods registered in your own name may be used.
How long do withdrawals take?
Withdrawal requests at Lottoland UK are typically reviewed within 1-3 business days, after which funds are returned via the same method used to deposit. Card and e-wallet payouts usually arrive within a further 1-5 business days depending on your bank.
Can the Terms & Conditions change?
Yes. EU Lotto Ltd may update its Terms & Conditions from time to time, and material changes are notified by email or on-site notice with reasonable advance warning. Continued use of your account after the effective date constitutes acceptance of the revised terms.
How are disputes resolved?
Complaints should first be raised with Lottoland customer support, which aims to issue a final response within 8 weeks. If unresolved, GB players can escalate the dispute free of charge to the Independent Betting Adjudication Service (IBAS) at ibas-uk.com, the UKGC-approved ADR provider.
How do I close my account?
You can close your account at any time from the Account section of lottoland.co.uk or by contacting customer support, and any remaining real-money balance will be returned to you. If you are closing the account for gambling-related reasons, consider using Self-Exclusion or registering with GamStop instead.
Always Check the Full Document
This page is an overview to help you find your way around Lottoland Casino UK's rules. Before depositing or claiming a bonus, read the binding Terms & Conditions and the specific promotion T&C on the official site.