Age verification (18+)
What Lottoland Asks For: Your date of birth is checked at registration; documents may be requested if anything does not match.
Regulatory Basis: UKGC Licence Conditions and Codes of Practice (LCCP), age verification rules.
Casino Welcome Offer: Key Terms at Lottoland UK
What this summary covers
A plain-English summary of the official Lottoland Casino UK Terms & Conditions. This is an informational overview, not the binding legal document.
Read Full T&C on Lottoland.co.uk
UKGC licence: 000-038991-R-319408-020
Minimum age: 18+
The current casino welcome offer at Lottoland UK is a deposit-and-stake deal that pays out in free spins. The points below are the ones that matter before you claim; the offer page in your account is the final word.
| Term | Welcome Offer Value | Notes |
|---|---|---|
| Qualifying action | Deposit £20 and stake £20+ | Stake must be on qualifying games. Only payment methods that credit instantly count. |
| Reward | 100 free spins | On Fishin' Frenzy Even Bigger Fish. |
| Spin value | 10p per spin | Fixed by the offer. |
| Spin expiry | 30 days | Unused spins expire after 30 days. |
| Offer end date | 14 February 2027 | 18+ only, once per player. |
| Wagering on spin winnings | Not published for this offer | Lottoland's guide describes a "Free Spins (No Wagering)" category, but the offer page states no figure, so check the terms before you claim. |
| No-deposit spins | None at present | Lottoland's own offers guide says there is no no-deposit spin offer right now. |
| Where to claim | Offers section of your account | Offers are personal: look under Offers, then Bonuses or Free spins. |
Swipe the table sideways on a phone to see every column.
Source: Lottoland UK offer information, checked October 2026. Offers change; the version in your account applies.
Who You Are Contracting With
When you register or play at Lottoland Casino UK, your contract is with EU Lotto Limited, a Gibraltar company (no. 109514, Suite A, Ocean Village Promenade, Gibraltar GX11 1AA) that trades as Lottoland on lottoland.co.uk. For UK players the operator holds UK Gambling Commission remote licence 000-038991-R-319408-020 (account 38991), covering casino, general betting and bingo. Its Gibraltar licences (RGL 066 for betting, RGL 085 for casino) are for players outside Great Britain.
The binding Terms & Conditions are published by Lottoland at lottoland.co.uk/terms. This page is a short guide to the points UK players ask about most: age and identity checks, the casino welcome offer, deposits and withdrawals (with the T&C clause numbers where we cite them), account rules and how to complain. If anything here differs from the brand's document, the brand's document wins.
Key T&C Sections at a Glance
Each row turns one part of Lottoland's official T&C into plain English and says what it means for you. Open the full document on lottoland.co.uk for the exact wording.
| T&C Section | What It Says (in plain English) | Consequence for the Player |
|---|---|---|
| Age & Eligibility | You must be at least 18 to register and play, and the same limit applies to the welcome offer. | Only adults can hold an account; the offer is once per player. |
| Account Verification | Lottoland carries out identity checks (KYC) and source-of-funds checks before it pays out. | Have your documents ready: checks are tighter on large lottery wins. |
| Bonus Terms | Each promotion has its own terms on its offer page, and offers are personal to your account. | Read the offer terms before you claim; breaking them can cost you the bonus. |
| Dormant Accounts | A dormancy fee can apply to accounts left inactive for a long time. | The amount and the inactivity period are in the full T&C; check them if you play rarely. |
| Withdrawals | Payouts go by bank transfer, Visa, Mastercard or Apple Pay. A fee of 5% of the withdrawal (minimum £2) applies if the deposit was not wagered (clause 8.9). | Play through your deposit first to avoid the fee; a payout can wait if verification is incomplete. |
| Governing Law | The governing law and the courts that handle a dispute are set out in the full T&C. | Read that clause before you need it; the brand's document is the authority. |
| Complaints | Raise it first with Lottoland through the contact form in its Help Centre; if it is still unresolved, take it to IBAS. | IBAS is the independent adjudication service for UK players, so you are not stuck with the operator's answer. |
Swipe the table sideways on a phone to see every column.
Deposits, Withdrawals & Account Rules
How money moves in and out of your Lottoland UK account, and the account rules that affect your balance. Clause numbers refer to the brand's T&C.
Topic · Rule on Lottoland UK
One account per personOne account per player; duplicate accounts can be closed under the T&C.
Account closurePlayers may close their account at any time; Lottoland reserves the right to close accounts in line with its T&C.
Dormant account feeA dormancy fee can apply to long-inactive accounts. The amount and the inactivity period are in the full T&C.
Deposit methodsVisa Debit, Mastercard Debit, Apple Pay, Trustly, MuchBetter and Pay by Bank from £1, all instant; Paysafecard from £2. The method must be in your name. Credit cards are not allowed (clause 8.2).
Withdrawal methods and timingBank transfer (account number and sort code), Visa, Mastercard or Apple Pay, from £1. Lottoland states 48 hours; your bank may add up to 5 working days (clause 8.17: within 5 working days).
Withdrawal fee5% of the withdrawal, minimum £2, if the deposit was not wagered (clause 8.9).
Verification before withdrawalKYC and source-of-funds checks come before the payout; large lottery wins get enhanced checks.
KYC & AML Requirements
EU Lotto Limited holds a UK Gambling Commission licence, so it has to check who you are before it pays you. The table shows what to expect at Lottoland UK and the rule behind each check.
Identity (KYC)
What Lottoland Asks For: Photo ID such as a passport or driving licence, and proof of address if asked.
Regulatory Basis: UK Money Laundering Regulations 2017; UKGC customer due diligence requirements.
Source of funds (SoF)
What Lottoland Asks For: Source-of-funds evidence before payouts, with stronger checks on large lottery wins.
Regulatory Basis: Anti-Money-Laundering (AML) duties under MLR 2017 and the Proceeds of Crime Act 2002.
Large lottery wins
What Lottoland Asks For: Enhanced checks before a big win is paid out.
Regulatory Basis: MLR 2017 enhanced due diligence.
Self-exclusion / GAMSTOP
What Lottoland Asks For: Players registered with GAMSTOP are blocked from UKGC-licensed sites, Lottoland UK included; the account also has its own self-exclusion tools.
Regulatory Basis: UKGC licence conditions on self-exclusion.
Payment method ownership
What Lottoland Asks For: Deposit methods must be in your own name; credit cards are not accepted (clause 8.2).
Regulatory Basis: UKGC credit card ban; AML rules.
Record keeping
What Lottoland Asks For: Transaction and verification records are kept for the period the law requires.
Regulatory Basis: MLR 2017 record-keeping rules.
Complaints and Disputes with Lottoland UK
- Step 1
Step 1 - Contact Lottoland.
Use the contact form in the Lottoland Help Centre and describe the problem clearly, with your account details and any reference numbers. The chat is open 24/7 if you want to check the process first. Complaints go to the operator before anywhere else.
- Step 2
Step 2 (UK players) - IBAS.
If Lottoland cannot resolve it, escalate to the Independent Betting Adjudication Service at ibas-uk.com or on 0207 347 5883. That number belongs to IBAS, not to Lottoland: the brand has no support phone line.
- Step 3
Outside Great Britain.
Lottoland's Gibraltar licences (RGL 066 for betting, RGL 085 for casino) apply to players outside Great Britain; the full T&C says which route applies to you.
- Step 4
Governing law.
The law that governs the Terms & Conditions and the courts that handle disputes are set out in the official document at lottoland.co.uk/terms. Read that clause if you expect to take a dispute further.
- Step 5
Regulator.
EU Lotto Limited is licensed by the Gambling Commission of Great Britain (licence 000-038991-R-319408-020, account 38991). The public UKGC register lists lottoland.co.uk as the licensed domain.
Lottoland UK Terms & Conditions FAQ
Who is eligible to open an account?
You must be at least 18 to open and use a Lottoland UK account on lottoland.co.uk. Each player is limited to one account, and EU Lotto Limited completes identity and source-of-funds checks before it pays out.
Which payment methods are accepted?
Deposits can be made with Visa Debit, Mastercard Debit, Apple Pay, Trustly, MuchBetter or Pay by Bank (from £1, instant) or Paysafecard (from £2). Credit cards are prohibited (clause 8.2) and the method must be in your own name.
How long do withdrawals take?
Lottoland states 48 hours for a withdrawal, paid by bank transfer, Visa, Mastercard or Apple Pay (minimum £1). Your bank can add up to 5 working days; clause 8.17 refers to payment within 5 working days. If the deposit was not wagered, a fee of 5% (minimum £2) applies under clause 8.9.
Can the Terms & Conditions change?
Yes. EU Lotto Limited can update its Terms & Conditions, so the version on lottoland.co.uk/terms is the one in force. Check it again before you claim a new offer or make a large deposit.
How are disputes resolved?
Complain to Lottoland first, using the contact form in its Help Centre (help.lottoland.co.uk). If that does not settle it, UK players can take the dispute to the Independent Betting Adjudication Service (IBAS) at ibas-uk.com or 0207 347 5883. That is IBAS's number, not a Lottoland line.
How do I close my account?
Ask the Lottoland chat (open 24/7) or the Help Centre to close it. If you are closing the account because of how you play, use the account's self-exclusion or register with GAMSTOP instead; both are explained on our Responsible Gambling page.
Before you deposit
Always Check the Full Document
This page is an overview to help you find your way around Lottoland Casino UK's rules. Before depositing or claiming a bonus, read the binding Terms & Conditions and the specific promotion T&C on the official site. Play at Lottoland Casino
18+. The binding document is on lottoland.co.uk.
- EU Lotto Limited is your counterparty
- KYC before the first withdrawal
- Complaints end with IBAS